FAQs
DISCOUNT UNIVERSE ships with DHL Worldwide Express. Orders should be received within 3-5 business days. During any sale period shipping and processing times can be delayed due to a high influx of orders. Delivery can be anticipated at around 2 weeks from shipment date.
Please email us at help@discountuniverse.com if you require urgent express shipping.
No unfortunately not. This is something we would love to do so are working towards offering this delivery service in the not too distant future.
$20 USD flat rate for all orders.
Not yet! Currently we ship to the USA, the UK, Australia, Canada, New Zealand, the Middle East and most of Asia for a flat rate of $20 USD. For Europe and Mexico we are able to offer $30 USD flat rate shipping for as many items as you like. We are unable to ship to other countries at this point but are working very hard to ensure we can in the future.
Items shipped from our Warehouse will be couriered with DHL Worldwide Express. Items sent from our NYC Head Office will be sent with USPS and delivered to you by your national postal service.
Once your order has been shipped you should receive an email from us with full tracking details and a delivery estimate for your order. If you do not receive this within 72 hours of purchasing please send us an email to help@discountuniverse.com and we will resend tracking details and locate your parcel.
Please email us immediately if you need to change your address - we can definitely change it before the item has been shipped. If we do not receive your alternative address for a couple days after the order has been shipped we can notify the shipping courier of the address change but cannot guarantee delivery to the new address – we will do our best to assist where possible.
Unfortunately not. DHL will not accept a parcel that contains a PO Box or Parcel Locker as the delivery address. If we see that your order has this type of delivery address we will email you and hold the shipment until we receive an alternative address.
We cannot anticipate taxes applied by overseas Customs Offices. Any additional taxes, fees, tariffs, import duties and surcharges levied by destination countries are the sole responsibility of the customer. DU cannot determine the amount, if any, that will be charged so please check with Customs in your country to ascertain any additional charges prior to purchase. Please be aware that this is a legal requirement out of our control. If you refuse to pay the customs of your country it will be returned to us at our expense and we will be forced to charge you the return fees from the refund of the original purchase price.
We're unable to cancel orders once payment has been processed. Please make a conscious decision when ordering as rejected packages will incur a 20% restocking fee that will be charged against your refund/store credit.
If your order has not been shipped we can normally change your order. Please email us at help@discountuniverse.com as soon as possible with how you would like to edit the order and we will do our best to assist where possible.
We’re sorry to hear this! Please try one more time through a different web browser (Chrome, Firefox, etc.). If this still doesn’t work please send us an email at help@discountunivere.com with the below details and we will be able to process a manual invoice through Paypal for the purchase.
- Item to be purchased - style name - colour - size
- email address connected to your Paypal account
- delivery address for your order
- phone number to aid DHL with delivery
Yes, you sure can!, Pleased proceed through the checkout to payment with Paypal. At the Paypal login page it will provide the option to check out with a credit card as a ‘Paypal Guest’, please fill in details as normal and Paypal with charge your credit card. If your credit card is linked to your Paypal you can also log into your Paypal account and choose the specific card you would like to use as the form of payment.
Yes, of course! Enter your shipping and billing addresses as normal. Then hit the ‘Complete Payment’ button which will bring up the Paypal login details. Below the box to input Paypal account details will be a link to pay with Credit/Debit Card details. Proceed through this payment option as a Paypal Guest until the purchase has been made and the order is complete.
We use USD as the standardised form of currency throughout discountuniverse.com.
All international prices are based off the USD exchange rate and determined/listed by Paypal dependent on the current exchange rate for each specific currency.
The USD price of each item won’t change but the international currency price will fluctuate accordingly.
Please note that Paypal will display the total purchase price in USD at the time of checkout as this is the store’s standard currency. Paypal will then charge you your chosen currency to your card or Paypal account once the transaction has been completed.
At this time for a business of our size we cannot offer refunds, but we do offer store credit and exchange for incorrect size.
Please note that all purchases for sale items are final and are non-refundable.
If you would like to complete an exchange please send us an email within 3 days of receiving delivery from DHL with all details (order name, order #, garment to be returned, store credit or refund) to help@discountuniverse.com. We will then respond with authorisation to complete the return, the address to send the garment/s back too + all details you need to know about the returns process.
Once we send this authorisation we require the return sent back to us in 5 business days with tracking receipt emailed to us for confirmation. If the return is sent after 5 business days we will not be able to accept the return. Please note that all shipping fees that are incurred from the returns process must be covered by the customer, as they are external costs and not included in our garment pricing.
Please choose Underwear, Pierced Jewellery and all Head wear (Hats etc.) carefully as we are unable to complete any returns on these items due to health standards DU abides by. We are happy to assist with sizing and garment details pre-purchase to eliminate the need for returns of these items.
All DU products are produced in limited edition runs and so we cannot guarantee that any garments will be restocked once sold out. If you love something make sure to order to avoid missing out
At this point in time we are unable to complete pre-orders. Send us an email with details of the item you are interested in ordering in case we have something about to drop that is very similar.
Check out our size chart here : https://discountuniverse.com/pages/sizing-chart
DU products are available for sale solely from discountuniverse.com If you would like to stock DU at your store please send us an email to press@discountuniverse.com with full details and we will be in touch once the opportunity to work together arises.
We’d love to hear from you! Please send us an email to press@discountuniverse.com
We are always on the look our exceptional Interns, please send us your CV + a link/example of your work to press@discountuniverse.com
Our garments are produced by a team of talented artisans in Indonesia that we have been working closely with for many years.
